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Terms and Conditions

1. INTRODUCTION

Welcome to https://mytipee.com/ (the “Site”), owned and operated by MYTIPEE B.V. (“we,” “us,” or “our”), a company incorporated under the laws of the Netherlands, registered with the Dutch Chamber of Commerce (KVK) under number 96742143.

By accessing, browsing, or using the Site and any services provided therein (collectively referred to as the “Services”), you acknowledge and agree to comply with and be legally bound by these Terms and Conditions of Use (“Agreement”). If you do not agree with any part of this Agreement, you must refrain from using the Site and Services.

This Agreement includes a clause that requires disputes to be settled through individual arbitration, which means you cannot bring a lawsuit, jury trial, or class action. Some legal options may not be available to you in a dispute, as outlined in this Agreement.

2.DEFINITIONS

  • MYTIPEE: The online platform offering interior design services.
  • Platform: The digital service for accessing design services.
  • User: An individual or entity using the Platform.
  • Account: A user profile for accessing services.
  • Registration: Creating an account with accurate information and agreeing to these Terms.
  • Designer(s): Professionals providing design services.
  • Customer/Client: An individual seeking design services.
  • Client Brief: Project details provided by the Customer to guide the design.
  • Design Concept: Initial design proposal based on the Client Brief.
  • Service Packages: Design service options, such as Silver, Bronze, and Gold.

3. USER ELIGIBILITY AND ACCOUNT REGISTRATION

Eligibility By using the MYTIPEE Platform, you confirm that you are at least 18 years old or of legal age in your jurisdiction, whichever is greater. If you are under 18 or below the legal age of majority in your jurisdiction, you may only use the Platform with the consent of a parent or guardian.

If we learn that a user is underage and lacks the required consent, we may suspend or terminate their account and restrict access to the Platform.

Note on Data Collection: If you are under 16, you must have parental or guardian consent to use the Platform, in line with the General Data Protection Regulation (GDPR). If you do not meet these requirements, please do not use the Platform or its Services.

Registration Requirement To access certain features, you must register and provide accurate, complete, and current information. You agree to keep your registration details updated.

Account Security You are responsible for keeping your account credentials, including your password, secure and confidential. You are liable for any activity under your account. If you suspect unauthorized use or a security breach, notify us immediately.

Right to Suspend or Terminate Accounts We may suspend, limit, or terminate your account at our discretion if you violate these Terms, provide false information, engage in fraudulent behavior, or undermine the security of the Platform.

User Representations By registering, you confirm that your information is accurate and complete, that you have the legal capacity to agree to these Terms, and that your use of the Platform complies with applicable laws.

Modifications to Registration Requirements We may change the registration process and requirements at our discretion. Access or services may be denied to users who do not meet updated requirements.

4. SERVICES OFFERED

MYTIPEE operates an online platform that facilitates the connection between individuals seeking online interior design services and advice (“Client/Customer”) and qualified professional(s) providing such services (“Designer(s)”). MYTIPEE Platform enables Customers to submit project details, including, but not limited to, photos, room dimensions, and responses to specific questions (“Client Brief “), to receive customized design proposals (“Design concept”) and comprehensive design services.

The services offered by MYTIPEE may encompass, but are not limited to, the following packages and associated deliverables:

  • Silver Package: This package provides design services for a single room, including the delivery of one initial design concept and one revision. The deliverables under this package include preliminary layout suggestions and furniture recommendations sourced from readily accessible brands.
  • Bronze Package: This package entails the design services for a single room, encompassing two design concepts, two revisions, and a 30-minute video consultation. The deliverables under this package consist of a comprehensive layout plan, detailed 3D renderings, paint and flooring recommendations, and a customized shopping list.
  • Gold Package: This all-encompassing package is tailored for the design of one room and includes three design concepts, detailed 3D advice, bespoke furniture recommendations, window dressing suggestions, as well as paint, wall, and flooring recommendations. Additionally, this package provides 60 minutes of direct communication with the designer via video calls to facilitate a collaborative and personalized design experience.

These service packages are subject to modification and may be adjusted at MYTIPEE’s discretion, in accordance with the prevailing terms and conditions governing the Platform.

5. USER CONDUCT AND RESTRICTIONS

Users of the MYTIPEE Platform must engage respectfully and lawfully. The following behaviors are strictly prohibited:

  • Harassment, abuse, threats, hate speech, and discrimination.
  • Fraudulent activity, including creating false profiles or sharing misleading information.
  • Posting or promoting content that is illegal, explicit, harmful, or that encourages unlawful activities.
  • Violating the privacy of others, including sharing personal information without proper consent.
  • Misusing the platform, such as tampering with system functionalities, spamming, or exploiting the platform for unintended purposes.

MYTIPEE reserves the right to suspend or terminate user accounts for violations of these terms. Users should report any suspicious activity or policy violations through our designated reporting process. We are committed to upholding a secure and respectful environment and will take appropriate action to maintain the integrity of the platform.

6. DESIGNER AND CUSTOMER GUIDELINES

Designer Guidelines Designers must submit accurate, complete, and professionally prepared design proposals that align with the agreed project scope and customer submissions. Designer(s) are required to engage exclusively through the MYTIPEE Platform and must not solicit or interact with customers outside of the Platform to prevent conflicts of interest and bypassing Platform fees. Designers are expected to maintain the highest professional standards, using due diligence and sound judgment to ensure their work meets industry standards and aligns with customer expectations.

Customer Guidelines Customers must provide accurate, complete, and truthful information when submitting project specifications as part of the Client Brief. Prompt responses to designer inquiries are essential to ensure the design process runs smoothly. Customers are solely responsible for confirming the accuracy of all measurements, color choices, and design recommendations before purchasing or implementing any elements outlined in the Design Concept. Additionally, customers agree that all design materials, concepts, and services provided by MYTIPEE are for personal use only and may not be reproduced, distributed, modified, or used for commercial purposes without prior written consent from MYTIPEE or the Designer.

7. DISCLAIMERS

The MYTIPEE Platform and Services are provided on an “as is” and “as available” basis, without any representations, warranties, or conditions, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. MYTIPEE does not guarantee or assume responsibility for the accuracy, reliability, or results of any design services or interactions between Users, Designers, or third parties using the Platform.

MYTIPEE is not liable for any damages, losses, or expenses arising from transactions, recommendations, or design elements provided by Designers, including direct, indirect, incidental, special, or consequential damages, even if MYTIPEE was informed of the possibility of such damages. Users agree that any use of the Platform or reliance on design services is at their own risk.

MYTIPEE does not guarantee uninterrupted, error-free, or secure access to the Platform or that content is free from viruses or harmful components. Users are responsible for ensuring that any design elements or items recommended by Designers meet local laws, regulations, and building codes applicable in their jurisdiction.

To the extent allowed by law, MYTIPEE’s liability for any claims related to the use of the Platform or Services is limited to the amount paid by the User for the specific service involved in the claim.

Users agree to indemnify and hold MYTIPEE, its officers, employees, agents, and affiliates harmless from any claims, damages, losses, or expenses arising from their use of the Platform or any violation of these terms or third-party rights.

8. PAYMENT AND FEES

Payment processing All payments for services provided by MYTIPEE are processed through our secure payment service provider that supports global credit card and PayPal transactions. Upon purchase, invoices are automatically generated and sent to the email address provided by the User at the time of registration.

Full payment for the selected service package is required prior to the commencement of any work. For custom orders over €2,000, payment may be made in two installments. The first installment is due to start the project, and the remaining balance must be paid before the completed work is delivered. Design work will not be delivered until full payment is received.

The User acknowledges that any fees paid are non-refundable once work has commenced, and MYTIPEE reserves the right to suspend or terminate services if payments are not received in a timely manner

Design revisions and Refund Custom E-Design services provided by MYTIPEE include up to three complimentary revisions, based on the chosen package. Any revisions beyond this allowance will incur an additional fee, which will be communicated to the User prior to the commencement of the revision process.

Refunds will only be issued in situations where the design cannot be delivered due to unforeseen circumstances outside of MYTIPEE’s control. Once the design process has started, refunds will not be granted for design mismatches or dissatisfaction with the design outcome, as the designer works based on the design brief provided by the User.

In cases where a User is dissatisfied with their design, MYTIPEE is committed to working collaboratively with the User to address the concerns and find an appropriate resolution. This may involve additional revisions or adjustments to ensure the design aligns with the User’s expectations, within the parameters of the agreed package.

9. INTELLECTUAL PROPERTY RIGHTS

All content, designs, graphics, logos, and other materials provided through the Platform are the property of MYTIPEE or its licensors and are protected by applicable intellectual property laws, including the Dutch Copyright Act (Auteurswet). Users are granted a limited, non-transferable license to access and use the Platform for its intended purposes, subject to these terms and conditions.

Users retain ownership of any original work they create through the Platform; however, by using the Platform, Users grant MYTIPEE a non-exclusive, irrevocable, worldwide, royalty-free license to use, display, reproduce, modify, adapt, and distribute such work for promotional, operational, and business purposes, including but not limited to marketing, advertising, and showcasing services on and off the Platform. This license extends to MYTIPEE’s use of user-generated content for promotional campaigns, portfolio presentations, and related marketing efforts. Users agree that this license allows MYTIPEE to utilize their work without any further approval or compensation beyond the services provided.

Intellectual property associated with design proposals, concepts, and any other content produced by Designer(s) on the Platform remains the property of MYTIPEE or the respective Designer. Such intellectual property shall not be transferred to the client, and any use or distribution of these materials by the client outside the Platform without explicit written consent from MYTIPEE or the Designer is prohibited. Designers are required to provide proper attribution to MYTIPEE when sharing any work created through the Platform publicly, ensuring acknowledgment of MYTIPEE’s involvement and the Platform’s role.

MYTIPEE shall make reasonable efforts to protect the rights of the intellectual property provided on the Platform. However, Users and Designers acknowledge that MYTIPEE is not responsible for any unauthorized use of content or designs shared externally by third parties without the express consent of MYTIPEE or the Designer.

10. CONFIDENTIALITY AND NON-COMPETE

Confidentiality Users, including Designers and Clients, acknowledge and agree that any proprietary information shared through the Platform, including but not limited to project details, design proposals, communications, business strategies, client lists, and other sensitive or confidential information (hereinafter referred to as “Confidential Information”), must be kept strictly confidential. Users shall not disclose, distribute, publish, or otherwise make available any Confidential Information to any third party without the prior written consent of MYTIPEE or the relevant party who provided such information. This obligation of confidentiality shall remain in effect during the term of use of the Platform and for a period of [X] years after the termination of any engagement or use of the Platform.

Users shall take all necessary precautions to safeguard Confidential Information, including but not limited to, using secure methods for communication and storage. Any breach of this confidentiality obligation must be reported immediately to MYTIPEE, and the responsible party shall cooperate fully in any investigation or remediation efforts related to the breach

Non-Compete Designers agree that, during the term of their registration on the Platform and for a period of  6 months following the conclusion of their last engagement with MYTIPEE, they shall not, either directly or indirectly, engage in or participate in any business or activities that are in competition with MYTIPEE’s business model, services, or operations. This includes, but is not limited to, offering similar online interior design services independently or through any other platforms, websites, or services that operate in the same sector as MYTIPEE.

The non-compete obligation outlined herein applies globally and is intended to protect MYTIPEE’s legitimate business interests, including client relationships, trade secrets, proprietary content, and market position. Designer(s)agree that this restriction is reasonable in scope, duration, and geographic reach to safeguard MYTIPEE’s competitive position and that it does not unreasonably restrict their ability to work in their field of expertise after their engagement with the Platform concludes.

11. LIMITATION AND LIABILITY

The Platform shall not be held responsible for any damages, issues, or unsatisfactory results arising from the implementation of designs, the purchase of items, or the installation of design elements recommended by the Designer. The User acknowledges that any actions taken to execute, purchase, or install the design concepts or items provided are done at their own risk. MYTIPEE is not liable for any resulting damages, costs, or dissatisfaction that may occur from these activities. It is the User’s responsibility to ensure that any purchased items are suitable for their space and that installation is carried out properly.

To the maximum extent permitted by applicable law, MYTIPEE makes no warranties or guarantees, express or implied, regarding the quality, accuracy, or suitability of the designs or services provided. MYTIPEE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Platform or Services, even if MYTIPEE was advised of the possibility of such damages. MYTIPEE’s liability for any claims shall not exceed the amount paid by the User for the specific service related to the claim.

MYTIPEE shall not be liable for any third-party products or services recommended or referenced in the design. The User is responsible for ensuring that any design or installation complies with local building codes, regulations, and applicable laws. In addition, the User agrees to indemnify and hold MYTIPEE harmless from any claims, damages, or expenses arising out of the User’s use of the Platform or the implementation of any design or service.

In no event shall MYTIPEE be responsible for delays or failures in the performance of services due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, strikes, or other unforeseeable events.

12. INDEMNIFICATION

To the fullest extent permitted by law, you (“User”) agree to indemnify, defend, and hold harmless MYTIPEE B.V., its affiliates, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or related to your use of the MYTIPEE Platform, any materials or content you provide, your violation of these Terms and Conditions or applicable laws, or infringement of third-party rights. MYTIPEE reserves the right to assume the exclusive defense of any such matter, and you agree to cooperate fully. This indemnity survives termination of your use of the Platform and is governed by Dutch law.

13 . FORCE MAJEURE 
MYTIPEE shall not be held liable for any failure or delay in performing its obligations under this agreement due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, war, terrorism, labor disputes, internet or communication outages, or other unforeseen circumstances.

In the event of such an occurrence, MYTIPEE will make reasonable efforts to mitigate the impact and resume normal operations as soon as feasible. However, users acknowledge that such delays or interruptions may occur without liability on the part of MYTIPEE.

14. TERMINATION

MYTIPEE reserves the right to terminate or suspend your access to the Platform, your User account, or any related services, with or without prior notice, if you breach these Terms and Conditions, violate applicable laws or regulations, or engage in conduct that MYTIPEE, in its sole discretion, deems harmful to its operations, reputation, or other Users. Such termination or suspension may also occur in cases of suspected fraudulent activity, misuse of the Platform, or any other actions contrary to the intended use of the services provided.

Upon termination, all rights granted to you under these Terms and Conditions shall cease immediately. You must discontinue all use of the Platform and delete any proprietary materials obtained through the Platform. Termination does not relieve you of any obligations incurred prior to termination, including payment obligations or indemnity responsibilities.

You may terminate your account at any time by providing written notice to MYTIPEE. However, MYTIPEE is not obligated to refund any fees or payments made before such termination unless otherwise required by applicable law.

The termination of your account or these Terms and Conditions shall not affect the enforceability of any provisions that, by their nature, are intended to survive termination, including but not limited to clauses related to intellectual property, indemnification, confidentiality, and dispute resolution.

MYTIPEE complies with all relevant Dutch and international laws regarding termination and shall provide any required notices in accordance with such laws.

15. GOVERNING LAW AND JURIDICTION

These Terms and Conditions, and any disputes arising from or relating to them, shall be governed by and construed in accordance with the laws of the Netherlands.

Any disputes, claims, or legal proceedings arising out of or relating to the use of MYTIPEE BV’s services shall be subject to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands. Users agree to submit to this jurisdiction and waive any objections based on venue or inconvenient forum.

16. DISPUTE RESOLUTION

Any disputes, controversies, or claims arising out of or in connection with these Terms and Conditions, the use of the MYTIPEE Platform, or the services provided therein (collectively, “Disputes”) shall first be resolved through good-faith negotiations between the parties. If a resolution cannot be reached within 30 days of written notice of the Dispute, the matter shall be submitted to binding arbitration as set forth below.

Arbitration Disputes shall be referred to and finally resolved through arbitration conducted in accordance with the rules of the Netherlands Arbitration Institute (NAI). The arbitration shall take place in Amsterdam, the Netherlands, and shall be conducted in the English language, unless otherwise agreed by the parties. The arbitral tribunal shall consist of one arbitrator appointed in accordance with the NAI rules, and the arbitrator’s decision shall be final and binding on the parties.

Governing Law These Terms and Conditions, and any Dispute arising from them, shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of laws principles.

Exclusions Notwithstanding the foregoing, MYTIPEE reserves the right to seek injunctive or equitable relief in any competent court to protect its intellectual property, proprietary information, or other rights.

Consumer Rights If you are a consumer and a mandatory provision of Dutch or EU law provides you with additional dispute resolution rights, such provisions shall take precedence over this clause to the extent of any conflict.

Waiver of Class Actions To the fullest extent permitted by law, any Disputes shall be resolved on an individual basis. Neither party shall have the right to participate in a class, collective, or representative action in connection with any Dispute.

Confidentiality The existence, content, and outcome of any arbitration proceedings shall remain confidential unless disclosure is required by law or necessary for enforcement of the arbitration decision.

17. AMENDMENT AND MODIFICATION CLAUSE

MYTIPEE BV reserves the right to amend or modify these Terms and Conditions at its discretion. Any changes will be effective immediately upon posting on the platform, unless otherwise stated. Users are encouraged to review the Terms and Conditions regularly to stay informed of any updates. Continued use of MYTIPEE’s services after any amendments or modifications indicates acceptance of the revised terms. If any user does not agree with the changes, they should cease using the platform.

18. SERVERABILITY

If any provision of these Terms and Conditions is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The unenforceable or invalid provision shall be replaced with a valid, enforceable provision that closely matches the intent of the original. This ensures that the Terms and Conditions continue to be binding and effective, preserving their overall purpose.

19. ENTIRE AGREEMENT

These Terms and Conditions, along with any other legal notices or agreements incorporated by reference, constitute the entire agreement between the user and MYTIPEE BV regarding the use of the platform and services. This agreement supersedes any prior agreements, communications, or understandings, whether written or oral, relating to the subject matter herein. No modifications or amendments to this agreement shall be valid unless made in writing and agreed upon by both parties.

20. ASSIGNMENT

MYTIPEE BV reserves the right to assign or transfer its rights and obligations under these Terms and Conditions to any third party without the user’s consent. Users may not assign or transfer any of their rights or obligations under these Terms and Conditions without prior written consent from MYTIPEE BV. Any unauthorized assignment or transfer shall be null and void.

21. THIRD PARTY SITES AND ADS

The MYTIPEE Platform may include links to or advertisements for third-party websites, products, or services. These links and ads are provided for your convenience only, and MYTIPEE does not endorse, verify, or make any representations regarding the content, quality, legality, accuracy, or availability of such third-party sites, products, or services. MYTIPEE assumes no responsibility or liability for any interactions, transactions, or disputes arising from your access to or use of third-party sites or their offerings. You access and engage with third-party websites entirely at your own risk and subject to their terms and conditions and privacy policies.

22. OWNERSHIP AND USE OF FEEDBACK

Ownership of Feedback By submitting any suggestions, ideas, recommendations, comments, or other feedback (“Feedback”) regarding the MYTIPEE Platform, services, or operations, you acknowledge and agree that such Feedback is provided voluntarily and without any expectation of compensation, ownership, or confidentiality.

All rights, title, and interest in and to the Feedback, including any intellectual property rights therein, shall automatically become the exclusive property of MYTIPEE upon submission. You hereby irrevocably assign to MYTIPEE all rights, title, and interest in and to such Feedback, and you waive any moral rights associated therewith to the extent permitted by applicable law.

 Use of Feedback MYTIPEE reserves the right to use, reproduce, modify, adapt, publish, distribute, and otherwise exploit the Feedback for any purpose, including but not limited to improving the Platform and its services, without any obligation to provide you with notice, attribution, or compensation.

Compliance with Dutch Law This clause is drafted in accordance with Dutch regulations, including the Dutch Copyright Act (Auteurswet), and other applicable intellectual property and data protection laws. By providing Feedback, you represent and warrant that:

  1. The Feedback is your original creation or that you have obtained all necessary rights and permissions to submit it to MYTIPEE.
  2. The Feedback does not infringe upon any third-party rights, including copyrights, trademarks, or trade secrets.
  3. The Feedback does not contain any confidential or proprietary information of third parties.

Limitation of MYTIPEE’s Liability To the extent permitted under Dutch law, MYTIPEE shall not be liable for any claims or damages arising from its use or exploitation of the Feedback, whether directly or indirectly.

Contact Information If you have any questions or concerns regarding this clause or the treatment of Feedback, you may contact MYTIPEE at support@mytipee.com

By submitting Feedback, you confirm your understanding and acceptance of these terms.

23 MARKETING AND PROMOTIONAL USE

By using MYTIPEE BV’s services, users consent to the use of their name, brand, and any submitted content for marketing and promotional purposes by MYTIPEE BV. This may include, but is not limited to, featuring user testimonials, project highlights, or feedback on MYTIPEE’s website, social media channels, and other promotional materials. Users may opt-out of such use by providing written notice to MYTIPEE BV, after which their information will no longer be used for marketing or promotional activities.

24. NOTICE

Any notice or communication required or permitted under these Terms and Conditions shall be in writing and shall be deemed effective when delivered personally, sent by registered mail, or emailed to the designated contact address provided by the recipient. Notices to MYTIPEE BV should be sent to [insert MYTIPEE’s official address or email]. Notices to users will be sent to the email address associated with their account. It is the user’s responsibility to ensure that their contact information is current and accurate. Notices shall be deemed received on the date of delivery, or, if sent by email, on the date of transmission, unless the sender receives an automated notification that the email was not delivered.

25. CONTEST TERMS AND CONDITIONS

Any contest or promotional event conducted by MYTIPEE shall have its own specific terms and conditions, which shall be available on the Platform and shall form part of this Agreement when applicable.

26. GENERATL PROVISIONS

These Terms and Conditions represent the entire agreement between MYTIPEE and its Users and replace any prior agreements. If any provision is deemed invalid, it will be modified to comply with the law or severed, with the rest remaining effective. Failure to enforce any term does not waive MYTIPEE’s rights. These Terms are governed by Dutch law, and disputes will be resolved as specified in the Dispute Resolution clause. Headings are for convenience and have no legal effect.

27. CONTACT INFORMATION

For any questions, concerns, or communications regarding these Terms and Conditions or the use of MYTIPEE ’s services, users can contact us at:
Email: admin@mytipee.com
Phone: +31 6 84 55 17 66

Users are encouraged to reach out via email for any inquiries, as it is the primary method for communication. MYTIPEE team will make reasonable efforts to respond to all queries in a timely manner.